Order Changes & Cancellations

Change requests

Contact Lumerot promptly to request an address, item or order-detail correction. A request is not confirmed until our team states that it can be completed.

Cancellations

We will try to cancel an order before fulfillment begins. Once packing, customization, shipment or carrier processing starts, cancellation may no longer be possible and the Returns & Refunds Policy will apply.

Payment adjustments

If an approved change affects the total, we may issue a partial refund, request additional payment through an authorized checkout process or cancel the order so a corrected order can be placed.

Store cancellations

We may cancel an order because of unavailable inventory, unsupported delivery, pricing error, payment verification difficulty or suspected fraud. Captured payment for an unfulfilled canceled item will be refunded.

Send the order number and request to service@lumerot.com.