Returns & Refunds Policy

Return requests

Contact Lumerot within 30 days after delivery to request a return. Include the order number, item name, reason and photographs when the item arrived damaged, incorrect or materially different from its listing.

Return condition

Unless an item arrived damaged or incorrect, it must be unused beyond reasonable inspection, uninstalled, clean and free from wear and returned with its original tags, hardware, accessories and included packaging where reasonably possible. Personalized or customized products may not qualify for change-of-mind returns.

Authorization and shipping

Do not send a return before receiving instructions. Return shipping responsibility depends on the reason for return and applicable law. Use protective packaging that helps preserve the item’s finish and components.

Refunds

Approved refunds are issued to the original payment method after assessment. Depending on the circumstances, we may offer replacement, store credit, partial refund or full refund. Financial-institution processing times are outside our control.

This policy does not limit mandatory consumer rights. Contact service@lumerot.com.